In order to respect the time of both our clients and our staff, we ask you to arrive on time for your appointment.

You will receive a confirmation text message 1-2 days prior to your appointment. You must reply YES to confirm, or call the salon number to reschedule or cancel.

We understand that emergencies can happen. If you need to cancel your appointment, we kindly ask that you notify us of any cancellations or rescheduling's at least 24 hours prior to the appointment. If the booking was made on the same day, notify us at least 3 hours prior.

We ask that you please be considerate of staff and other clients and DO NOT come to your appointment if you are unwell. We will work with you to reschedule it.

For your comfort and safety, please notify us prior to your appointment if you have allergies, any physical issues or disabilities, or if you are pregnant. If you experience discomfort or any other symptoms during the treatment, please alert 

us immediately.

We understand that bringing your children to the salon during your service may be convenient or even necessary at times, but at W Salon we feel that children who attend their parents’ appointments at the salon pose a safety issue. We work with sharp scissors, hot tools, chemicals, and other equipment in the salon and we do not have an area designated for children, nor do we have staff that can keep an eye on them while you receive your service. If something were to happen to your child at our salon, it would be devastating to you and your family, as well as ours. For this reason, we ask that parents visit our salon without their children unless the child has an appointment. During their appointment, the child must be accompanied by their parent at all times and be able to sit still to receive their service safely. 

Please understand that our concern is for the safety of your child, for other guests, and for our staff. We have the upmost respect for our parent clients and some of our staff are parents themselves, so we know that this may be an inconvenience. Thank you for understanding! 

Our staff have the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.